At Achieve RPL, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information directly from you when you:
- Enquire about our courses or services
- Sign up for a course or register an account
- Subscribe to newsletters or marketing communications
- Contact us via email, phone, forms, or live chat
- Interact with our website, including usage data, browser type, IP address, and cookies
Types of information may include:
- Full name, date of birth, and gender
- Email address, phone number, postal address
- Educational history and employment details (if applicable)
- Payment information (processed securely via third-party providers)
- Government-issued ID (if required for course eligibility)
2. How We Use Your Information
We use your personal information to:
- Provide course materials, support, and certification
- Process payments and manage accounts
- Communicate with you regarding services or updates
- Meet regulatory and compliance obligations (e.g. RTO or training requirements)
- Improve our website, user experience, and customer service
- Send marketing materials (you can opt out at any time)
3. Disclosure of Personal Information
We may share your information with:
- Registered training organizations (RTOs) and certification bodies
- Payment processors and service providers (e.g., web hosting, CRM tools)
- Regulatory authorities, where required by law
- Marketing and analytics providers, under strict confidentiality agreements
We do not sell or rent your personal information.
4. Storing and Securing Your Information
We take reasonable steps to ensure your data is stored securely, including:
- SSL encryption on our website
- Restricted access to personal data
- Regular monitoring and data security audits
- Secure cloud storage hosted within Australia (where possible)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and user behavior
- Remember your preferences
- Deliver targeted advertising through platforms like Google Ads or Facebook
You may disable cookies in your browser settings, though some features may be limited.
6. Access and Correction
You have the right to:
- Access the personal data we hold about you
- Request corrections if the information is inaccurate or outdated
- Request deletion of your data, subject to legal obligations
Contact us at [Your Contact Email] for any requests.
7. Overseas Disclosure
In some cases, data may be processed or stored with providers located outside Australia (e.g., cloud services). We ensure any overseas service provider complies with privacy obligations equivalent to the Australian Privacy Principles.
8. Marketing and Communications
If you opt in to receive marketing updates, we may send you information about new courses, promotions, or industry insights. You can unsubscribe at any time using the link in any email or by contacting us.
9. Changes to This Policy
We may update this policy periodically to reflect changes in our operations or legal obligations. Updates will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Achieve RPL
Email: info@achieverpl.com.au
Phone: +61 489 944 971
Address: 81-83 Campbell Street, Surry Hills, NSW 2010, Sydney, NSW, Australia